FAQ

Faq

 

WHEN WILL YOU SEND OUT MY SLOBBERBOX?

ALL SLOBBERBOXES ARE MAILED OUT ON THE 15TH OF EVERY MONTH. IF WE WERE ATTACKED BY ZOMBIES WE’LL LET YOU KNOW THERE MIGHT BE A DELAY.

I SUBSCRIBED TO MONTHLY DELIVERIES ON JANUARY 16TH, WHEN WILL I GET MY FIRST BOX?

ALL SUBSCRIPTION SLOBBERBOXES ARE MAILED OUT ON THE 15TH OF EVERY MONTH, YOUR FIRST BOX WOULD BE MAILED ON FEBRUARY 15TH.

ARE ALL GIFT PACKS MAILED OUT ON THE 15TH?

NOT NECESSARILY. IF WE ARE ABLE TO SEND IT OUT THE SAME DAY YOU ORDER IT, WE SURE AS HECK WILL! YOU CAN WRITE US A NOTE DURING YOUR CHECKOUT PROCESS NOTING WHEN YOU’D LIKE TO RECEIVE YOUR GIFT PACK AND WE’LL DO OUR BEST TO ACCOMODATE.

WHAT COMES IN A SLOBBERBOX?

THAT DEPENDS ON WHICH BOX YOU CHOOSE. THE POOCH PACK CONTAINS 5-6 HOLISTIC PRODUCTS WHICH MAY INCLUDE HOLISTIC TREATS, HOLISTIC CHEWS, AND A TOY(S). THE HEALER ALSO INCLUDES 5-6 HOLISTIC PRODUCTS LIKE HOLISTIC TREATS, HOLISTIC CHEWS, A TOY(S), PLUS A SUPER AWESOME CHEMICAL FREE HEALING PRODUCT.

CAN I BUY 1 BOX AS A GIFT?

OF COURSE! JUST CLICK ON THE “GIVE A GIFT” BUTTON AND CHOOSE WHICH BOX YOU’D LIKE TO GIFT.

CAN I CHOOSE THE PRODUCTS I GET?

SORRY, NOPE! WE LIKE TO SURPRISE YOU WITH AWESOMENESS.

I GET THE HEALER BOX EVERY MONTH BUT I HAVEN’T RECEIVED THE HEALING PRODUCT I’VE BEEN HOPING FOR, WHY NOT?

WE ONLY SEND OUT CHEMICAL FREE HEALING PRODUCTS. IF THE PRODUCT YOU ARE HOPING FOR CONTAINS CHEMICALS YOU WON’T BE GETTING IT FROM US. YOU CAN SEND US AN EMAIL TELLING US ABOUT A PRODUCT. WE LIKE HEARING NEW IDEAS!

MY DOG ABSOLUTELY LOVES A SPECIFIC PRODUCT IN LAST MONTH’S BOX. IS THERE A WAY TO GET THAT PRODUCT AGAIN?

FOR SURE! YOU’LL MOST LIKELY SEE THAT PRODUCT AGAIN IN ANOTHER MONTH’S BOX AT SOME POINT BUT IF YOU WANT THAT PRODUCT RIGHT NOW YOU CAN VISIT THE STORE PAGE AND ORDER IT. WE’LL TRY OUR BEST TO FIT IT IN YOUR MONTHLY BOX OTHERWISE WE’LL SEND IT SEPARATELY.

CAN I CANCEL ANY TIME?

YES. WE KNOW YOU WON’T WANT TO BECAUSE SLOBBERBOX IS SUPER ULTRA MEGA COOL. IF YOU MUST JUST SEND US AN EMAIL TO CHEERS@MYSLOBBERBOX.COM OR FILL OUT THE ‘CONTACT US’ FORM STATING YOU’D LIKE TO CANCEL – SIMPLE AS THAT! YOU MUST CANCEL AT LEAST 24 HOURS BEFORE YOUR NEXT RECURRING BILL DATE OTHERWISE CANCELLATION WILL GO INTO EFFECT THE FOLLOWING MONTH. WE DO NOT PROVIDE REFUNDS FOR CANCELLATIONS MADE AFTER YOUR RECURRING BILLING DATE.

I HAVE A QUESTION, HOW DO I GET A HOLD OF YOU?

WE WORK SUPER HARD ALL DAY BAKING FRESH DOG TREATS AND PACKAGING SLOBBERBOXES SO WE ARE UNABLE TO SIT BY A PHONE BUT WE PROMISE TO CHECK OUR EMAIL AS OFTEN AS HUMANLY POSSIBLE. SEND US A MESSAGE AT CHEERS@MYSLOBBERBOX.COM AND WE’LL GET BACK TO YOU AS SOON AS POSSIBLE.

WHAT IS COMPANION CUISINE?

GREAT QUESTION! COMPANION CUISINE CREATED AND OWNS THE SLOBBERBOX PRODUCT. YOU MAY NOTICE THAT RECEIPTS AND PAYMENT INFORMATION COMES FROM COMPANION CUISINE LLC. COMPANION CUISINE IS A SMALL BUSINESS IN EAST TROY, WI THAT OFFERS HOLISTIC DOG TREATS AND PET SITTING SERVICES, CREATES HOLISTIC MEAL PLANS, AND HOSTS DOGGY BIRTHDAY PARTIES! VISIT THE WEBSITE HERE WWW.COMPANIONCUISINE.COM

WHERE DO THE PRODUCTS IN A SLOBBERBOX COME FROM?

THE TREATS ARE HAND BAKED BY COMPANION CUISINE IN WISCONSIN. THE CHEWS COME FROM MANUFACTURERS IN THE UNITED STATES. THE HEALING PRODUCTS COME FROM COMPANIES THAT TRULY CARE ABOUT THE HEALTH OF OUR ANIMALS.

HOW MUCH IS SHIPPING?

SHIPPING WITHIN THE U.S. IS FREE… BECAUSE WE LOVE YOU. MMMMWWAA!